We're listening
Gentle with your face. Gentle with you.
Whatever brought you here — a question before ordering, a package that's wandering, or a win you want to share — we want to hear it.
Contact
Talk to a human.
Questions, worries, or a mirror update you want to share — a real person reads every message. Gently, always.
Response time
Within 24 hours
Weekends included. No bots, no canned replies.
In a hurry?
Shipping times, results timeline, and the 60-day guarantee are all answered there.
Thinking about a return? Just email — the 60-day guarantee has no forms and no interrogation.
Before you hit send
The three questions we get most.
Where is my order?
Your tracking link was emailed the moment your order shipped — check spam for hello@mollitude.com. Tracking not moving for 4+ business days? Email us and we'll chase it from our side. Lost parcels are replaced or refunded in full.
How do I start a return?
One email with your order number within 60 days of delivery — that's the whole process. No forms, no interrogation. We'll reply within 24 hours with simple instructions.
When will I see results?
Honestly: de-puffing often shows within the first week; visible definition typically builds over 4–8 weeks of daily five-minute sessions. That's why the guarantee runs a full 60 days.